Suzanne Barnes Design Partnership
PUBLISHED: 14:55 23 November 2010 | UPDATED: 16:37 20 February 2013
Helping customers to put their personality and style into their home is what that Suzanne Barnes Design Partnership is all about – and it's an award-winning formula.
A Warwickshire Life advertisement feature
What is the nature of your business?
We are an interior design company with a varied portfolio of work, but who specialise in residential projects; from creating decorative schemes to designing internal space involving small build structural changes and commercial projects for hotels, restaurants, and bars.
When did you start your business and how many people work
in the business?
Suzanne started her own business in 1995, and it went limited eight years ago, when Alison became a director of the company. We have three creative designers and a couple of admin staff keeping us in order which forms a close-knit productive working group.
What marks your company out from the competition?
In short, we do. Suzanne and I are the front line. Interior design is a very personal profession, we become close to our clients as we have to understand how they live and work, their likes and dislikes, and because of this they need to trust in us, and feel they can be honest and forthright in their thoughts towards us and it is our design skills, qualified training and experience that enables us to achieve this.
How have you coped with the challenges of 2009?
Luckily our design practice has grown into one that encompasses a wide variety of clientele, which in times like these has been a great help. If one part our market is suffering were not wholly reliant on it, we have built up a broad base to obtain work from. This is also positive for our clients as we keep up to date with new products and developments in many disciplines which can be drawn upon and applied in unusual and exciting ways.
What has been your greatest business challenge?
It is a continuous one and the most important to build your reputation, this takes time and so it must be nurtured and looked after, by providing a great personal service and product.
And your greatest business success?
Even though there have been many successes, winning the BDI award for our design of Opus Restaurant in Birmingham city centre, has to be one of the high points. Attending the award ceremony with Birminghams finest architects / designers and flourishing in our category was an enjoyable experience.
What advice would you give to a new business?
Simply Customer Service, its all about the client, they have to be happy with the end product and with the service they received reaching it. They are your business.
What are your business plans for 2010?
We have just moved to the Calthorpe Estate in Edgbaston Birmingham, where we have opened our new design studio, this will provide us with enough space to grow creatively as well physically.